Contact us
Support is available 24/7 by live chat and email.
Support channels
Live chat
Available 24/7 from any page once you are signed in. Use it for account, payment, verification and limit questions.
Write to support@pandacasino.example. Include the email your account is registered with.
Help & FAQs
Deposits, withdrawals and verification are covered on the FAQs page.
Privacy Officer
For access requests, corrections or privacy complaints, write to privacy@pandacasino.example or see the Privacy Policy.
Response times
Live chat: usually within a few minutes. Email: within 24 hours, longer during busy periods.
Responsible gambling help
Free, confidential help is available 24/7 in Ontario from ConnexOntario at 1-866-531-2600. You can manage deposit, loss and time limits, reality checks and cooling-off periods on our Responsible Gaming page, or stop play across every Ontario operator through BetGuard self-exclusion.
Company details
Panda Casino is operated by TigerGen Limited, registered with the Alcohol and Gaming Commission of Ontario (AGCO) under registration No. OPIG1337313 and offering online gaming in Ontario under an operating agreement with iGaming Ontario.
Registered office: Level 7, The Plaza Business Centre, Triq Bisazza, Sliema SLM 1640, Malta. For regulatory concerns, see Contact AGCO.